attend Every Weekend New Batch Start
attend Week day Classes
# ServiceN 15456
This would be class room Training with Practical hands on system. So what’s we teach as per theory we show every steps and Process on the system. We recommend our student to concentrate much on Practice and get more Hands on.
PEGA Training Academy will Provide Service now Software (Valid Learning License) and that will be installed in your personal laptop for the Practice.
PEGA Training Academy will provide all Study Material and Books for this course in Soft Copy format.
If you are looking to get into Service now Consultant role so please dedicated 150-250 Hrs.’ of Self-study and Practice in order to get command on the system and then only you can easily clear Interviews.
This course suits to the people who are coming from Technical Background (BE, MCA, BCA, MCS etc.). If you have any Prior knowledge of any BPM tool. this will help you to understand the course better.
This course provides a comprehensive synopsis of ServiceNow obligatory dependences, permitting recipients to comprehend the complete scope of a ServiceNow ITSM application project.
Through lecture, demos, practical exercises, team actions, and classroom interactions, participants gain an understanding of the range of a ServiceNow.com ITSM implementation project, including: application tasks, ITIL/ ITSM courses, organizing the UI and out-of-box applications, setting up Self-Service, management of Service Catalog, dealing with Tickets (Request, Change and Problem) along with Information Base, setting up and maintaining users, accumulation of CIs (Configuration Items) to the CMDB, modifying messages and reminders, using workflow, Business Service Map, reports, and email notifications, assimilation with legacy systems, LDAP and peripheral web-services, and running Mid server, etc.
Ability to Explain ServiceNow.com vital features and paybacks.
Comprehending essential Service-Now.com applications and modules.
Listing the high-level setup steps for the obligatory dependences.Comprehending the high-level procedure included in realizing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
Narrating ability of how the out-of-box self-service application pages show.
Narrating options for organizing self-service application initial landing pages.
Clarifying how to confirm the early application.
Narrating which major ITIL/ITSM features are reinforced by ServiceNow.com, counting multi-currency price list support.
Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
Clarifying the basis of ticket types used in Service-Now.com.
Generating and sustain SLAs.
Making and maintain Service Catalog.
Ability to describe the main features and functionality of ServiceNow.com Applications
Functional, Administrators and Implementers
Enterprise Resource Planning professionals
Customer relationship Management professionals
Business Intelligence professionals
Business Process Management professionals
Middleware TL consultants professionals
Any degree Fresher’s
HP Service managers professionals
BMC Remedy Professionals
Computer Associates Service Desk Managers Professionals
IBM Smart Cloud Desk Engineers Professionals
Ticketing TL Professionals
Business Analyst/System analyst
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Define CSS properties, UI Properties
Change visibility of Homepage and banner
Creating Application, module
Personalizing form and table layout
Creating an update set
Merge update set
Retrieve Update set in another instance
Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
Scheduled data import
Data load automation
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Defining a Template
Introduction to SMTP and POP mail servers
Trigger email on event
Attach SLA to tasks
Create schedule and child schedule
Introduction to scheduled jobs
Scheduled Job log
Create Read, Write and Create ACL on table and field level
Write ACL Scripts
Concept of privileged system admin
Creating site, page
Dynamic content block
Define Header, theme, style sheet
Creating UI page, UI macros
Introduction to web services
Debugging Business Rule